I know that it's been answered already but I wanted to point out that helpers are busy too. I've only been a helper for a few days and it's not as easy as it looks. I try to respond to everyone but as mentioned before it's hard when the chat is being spammed. Especially because were the ones who are expected to keep up with chat and make sure everyone is being appropriate. Just saying, helpers try to do as much as possible as well, but as previously stated, staff members get pretty busy.